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More than a decade ago, Gallup combed through its database of more than 1 million employee and manager interviews to identify the 12 elements most important for sustaining high performance. These were identified in the 1999 bestseller First, Break All the Rules. The Gallup study now includes 9 million employee and manager interviews spanning 114 countries and conducted in 41 languages. The authors weave together the latest Gallup insights with recent discoveries in the fields of psychology, physiology, game theory, neuroscience, and management. Chapters in the book follow great managers as they harness employee engagement to turn around a failing call center, save a struggling restaurant, improve patient care in a hospital, maintain production through power outages, and face a host of other challenges in settings around the world. Written to be accessible to all managers and employees, 12 explains what every company needs to know about human nature on the job.

Handwriting expert Michelle Dresbold-the only civilian to be invited to the United States Secret Service's Advanced Document Examination training program-draws on her extensive experience helping law enforcement agencies around the country on cases involving kidnapping, arson, forgery, murder, embezzlement, and stalking to take us inside the mysterious world of crossed t's and dotted i's. In Sex, Lies, and Handwriting, Dresbold explains how a single sentence can provide insight into a person's background, psychology, and behavior. Throughout the book, Dresbold explores the handwriting of sly politicians, convicted criminals, notorious killers, suspected cheats, and ordinary people who've written to Dresbold's "The Handwriting Doctor" column for help. She shows you how to identify the signs of a dirty rotten scoundrel and a lying, cheating, backstabbing lover. And she introduces you to some of the most dangerous traits in handwriting, including weapon-shaped letters, "shark's teeth," "club strokes," and "felon's claws." Dresbold also explains how criminals are 12: The Elements of Great Managing download PDF tracked through handwritten clues and what spouses, friends, or employees might be hiding in their script.

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Author: Rodd Wagner,PH D James K Harter
Number of Pages: 280 pages
Published Date: 01 Dec 2006
Publisher: Gallup Press
Publication Country: Omaha, United States
Language: English
ISBN: 9781595629982
Download Link: Click Here
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